"We were impressed with Suretec's commitment to finding the best solution for Dreamticket, and were very pleased with the new call recording capability, which will last us for many years."
Habib Datoo, director of e-commerce at Dreamticket
Because of the bandwidth efficiency and low costs that VoIP technology can provide businesses are slowly beginning to migrate from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs.
VoIP also offers the advantage of running both voice and data communications over a single network which can represent a significant saving in infrastructure costs.
VoIP can be a real benefit for reducing communication and infrastructure costs, for example
Xorcom products make setting up an Asterisk IP-PBX and implementing VoIP telephony quick and easy. We are proud to offer the highest level of telephony hardware platforms combined with powerful Asterisk-integrated software.
Logger is an open source, web driven software application that can be combined with our range of telephony cards to turn PC servers into reliable and easy to use call recording systems suitable for small to medium sized businesses.
Many businesses in the 21st century enhance their performance by recording calls for training and filing purposes. Some professionals, like lawyers and financial institutions enhance their employees’ security and customer records by keeping track of all calls received by their organisation.
Other business sectors benefiting from call logging are
On-hold marketing creates an additional marketing channel for your business, to be used in any way you choose. Keep your customers entertained whilst they’re waiting to be connected, serve the latest company news or provide details of a current sales promotion.
An estimated 72% of business calls are placed on-hold or transferred – so you can make every second count with a professional on-hold marketing production.
On–hold marketing can speak directly to your audience in a style to suit your business. It is rapidly being adopted by professional firms across the UK, such as legal firms and accountants, where clients who are kept on hold briefly will learn more about the firm’s business while they wait.