Products

"Suretec worked with us for nearly two years before we ever needed to meet in person, as all work was carried out remotely, and very successfully."

Habib Datoo, director of e-commerce at Dreamticket

"The call recording service has greatly enhanced our efficiency, and saved us more than £15,000. And the VoIP system is saving us thousands of pounds per year."

Habib Datoo, director of e-commerce at Dreamticket

Suretec VoIP services

Because of the bandwidth efficiency and low costs that VoIP technology can provide businesses are slowly beginning to migrate from traditional copper-wire telephone systems to VoIP systems to reduce their monthly phone costs.

VoIP also offers the advantage of running both voice and data communications over a single network which can represent a significant saving in infrastructure costs.

Benefits - Operational cost

VoIP can be a real benefit for reducing communication and infrastructure costs, for example

Enhance Customer Services: Utilising more effective web based applications

Simplifies Infrastructure: VoIP systems require far less cabling

Improves Productivity: Features include video-conferencing, call routing and web based voicemail

Increases Flexibility: Remote/home workers can work as if they are in the office

Routing phone calls over existing data networks to avoid the need for separate voice and data networks

Conference calling, IVR, call forwarding, automatic redial, and caller ID features that traditional telecommunication companies normally charge extra for are available for free from open source VoIP implementations such as Asterisk.

For more information on our VoIP Provider services please contact us today or why not sign up right away!

Asterisk IP PBX and Channel Banks with VoIP Telephony

Xorcom products make setting up an Asterisk IP-PBX and implementing VoIP telephony quick and easy. We are proud to offer the highest level of telephony hardware platforms combined with powerful Asterisk-integrated software.

Call Recording

Logger is an open source, web driven software application that can be combined with our range of telephony cards to turn PC servers into reliable and easy to use call recording systems suitable for small to medium sized businesses.

Many businesses in the 21st century enhance their performance by recording calls for training and filing purposes. Some professionals, like lawyers and financial institutions enhance their employees’ security and customer records by keeping track of all calls received by their organisation.

Other business sectors benefiting from call logging are

Professional services organisations that give telephone advice
Medical services
Help desks and telesales to advance training
Emergency response
Companies requiring dictated information from remote employees

On-hold marketing

On-hold marketing creates an additional marketing channel for your business, to be used in any way you choose. Keep your customers entertained whilst they’re waiting to be connected, serve the latest company news or provide details of a current sales promotion.

An estimated 72% of business calls are placed on-hold or transferred – so you can make every second count with a professional on-hold marketing production.

On–hold marketing can speak directly to your audience in a style to suit your business. It is rapidly being adopted by professional firms across the UK, such as legal firms and accountants, where clients who are kept on hold briefly will learn more about the firm’s business while they wait.